March 23, 2020. In a few months, I'll be needing broadband/fiber optic internet hoping it will be an option for me soon. Then they raised my monthly cost to $45 per month, and cut my internet speed down to 768K which is almost unusable to me. November 25, 2019. Works fine most of the time, however, there are short-term interruptions occasionally. Vanessa on Still not sure it is working correctly. It’s not always easy to separate customers’ satisfaction with the service they provide to home security customers from the service they provide to internet customers. 1-1/2 years... Every time DOT does roadside work, both the phone line and DSL goes out, hum, I wonder why?? Now, I have had to call in on at least 6 occasions to receive Either of those since when I started my service they started things off by trying to charge me $10 / mo over the amount that I was quoted when signing up. Ms. ** took my call. Chris on I've talked to well over 10 people and still can't get a straight answer. Having tried to move my phone service to a new address, I've taken over a week and finally have a dial tone. Fun stuff. That said, I can't believe all these negative reviews. The process took an hour to resolve. I have no complaints with CenturyLink and truly appreciate their great customer service. Service has been great after recently upgrading but we had occasional outages on the previous slower plan (and modem). Can CenturyLink "afford" to put corporate profits ahead of treating customers with respect and showing that they truly care? It was not this Summer. So not worth it. February 22, 2015. CenturyLink Customer Reviews. You guys SUCK. I have had other troubles with CenturyLink before, and should have known not to get it again! Tech has been most patient till it gets resolved. *Please note we only publish reviews that are: helpful, relevant, and specific. He was very diligent & professional with his problem solving, having to address unique obstacles in our residence as well as our outside property. June 05, 2017. So goodbye landline. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. Our internet was so slow. CenturyLink is the lesser of all the evils. He explained the plan and bill clearly and accurately. Support responds fast. N/a on This is one of the latest modems and my … I can’t speak for future experience, but wanted to note that the technician, Tony, was excellent. February 22, 2016. I just got my second bill since then, and they both have the $10 charge.. I’m sad I am going to have to waste another ~hour getting this resolved.I got in the queue for live chat, 13 people ahead of me - no time estimate given. They are impossible to work with and have the WORST CUSTOMER SERVICE EVER. Fred Woods on Initial CenturyLink complaints should be directed to their team directly. Great Service! I spoke to them via phone to begin internet services with CenturyLink. Rosalind on For a telecom company I'm astonished about how bad their customer service is, they're useless. February 18, 2018, Mixed results: I've had CenturyLink for 20+ years. November 09, 2017. Tristan Grigsby on CenturyLink is an alright company if you don't plan on heavy wireless usage. If they are visiting from a CenturyLink network IP address, we can infer that they are a CenturyLink user. The tech support was very patient and helpful, both on phone support and the technician sent to our home. 911 may also not be as effective on VOIP. Had to cancel services due to moving out of service area. The Closer the faster speeds. The "Loyalty Department" rep was super-nice and told us she could switch us to the new customer plan AND throw in the new modem needed at no charge since our current plan had the same setup where we owned it and didn't make monthly payments on it. Have had CenturyLink for 7 years at my present address and so far I have to say they have been the fairest and easiest to deal with in regards to service. Terry Middleton on GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. All they have to do is decide to boost the signal. August 13, 2019. Anyway, I've gone for the support and it's been great. We are very happy with our CenturyLink package. Downloads go too fast compared to others. John Radcliffe on George Rusk on Called to report very spotty and poor internet connections. The service has not been down either since installation. I never had any interruption of service and other than the hassles I had to go through the first few days to have them diagnose what was wrong and why I had no service after they turned it on, I had no major issues. All that money we saved and all that extra speed on the internet is wonderful! The last one in the midst of an important transaction, took a half hour to correct, and cost me thousands. How does it feel to be trash? September 24, 2018. Unfortunately it buffers a lot! April 05, 2017. Joanna Rand on CenturyLink internet ACSI 2019–2020 customer service rating4 But a number doesn’t tell the whole story. Contacting customer service is futile unless you want to wait on hold for hours. Within 10 minutes of speaking with him, he resolved both issues I had been having trouble resolving for 3 days. I say to anyone thinking about this service to not buy it. Call to Order Internet: Setup new CenturyLink internet service or view available internet plans. October 23, 2019. I paid my bill they disconnected my account and I was told by 4 of CSR that my account would be on within 2hr's well 3 days later no service or record of any of my calls .....these people do whatever they want and lie to the customer! It is slow, but we also have the 7Mbps plan, which we knew would be slow. I have two consoles in my house and it will lag if we are both on at the same time. The internet and wifi are wonderful! When we called they didn't even try to work with us on the bill.THEY ARE NO FRIEND TO SMALL BUSINESSES!!! Call 866-476-9909 for savings and offers. Christopher Alston came today and done a GREAT job with fixing the services. I cannot say enough terrible things about this lame excuse for a company. We talked to a handful of CenturyLink customers that we know, and almost all of them said they’ve had bad experiences with its customer service department. October 01, 2015. No rental, just outright free. 3295 Reviews. I have been having some major issues with my internet services since the day i got it and have had multiple people come out with no success. I switched to CenturyLink and had no issues and I'm using it for the Xbox One to play online. I tried Hughsnet and they were slower than this - What a fucking joke! Mary on They sent a tech 3 times to the wrong address and then never had any clue what I was talking about. CenturyLink has the worst customer service of any company that I've ever dealt with. Our review policy is simple: be helpful, be relevant, and be specific. August 06, 2019. June 16, 2020. During that time the phone line went dead and was told that a technician could be out in 2-3 business days, when I explained it was a business line and really needed to be up asap, the person on the phone causally said he could put an urgent status on the order but couldn't say if it would result in any faster service. Go with CenturyLink. HECK IDK EITHER!??? CenturyLink Customer service Everybody knows that the telecommunications industry as a whole – that includes internet service – has pretty bad customer support ratings. Great customer service, technicians are professional and on time. VDSL and DSL is all based on footage from the telephone switch or center office. January 04, 2016. I have never had any issues with this service, no down time, no loss of service ever. November 30, 2020. November 09, 2018. G. B. on 5:00 came and went, so I called to follow up. Always try to get a card from a local tech since they tend to know more and can be more honest with as to the service you can get at your residence. I caught it and called them. Moving to Utah Broadband where a human being actually answers the phone. So iterating and frustrating. Very poor situation. Very slow, always cutting off when watching movies and whe you call to complain it's always something wrong on my end when they cant explain the reason for the slow response and disconnection problems. DO NOT GET CENTURY LINK i'm just trying to save yall the frustration that I have to go through on a day to day bases. You can get in touch with an agent via phone, mail, or in a live chat. My only complaint is a very low upload speed, but I would rather suffer through poor upload speeds than go with others. I've had the same max speed (10mbps) at my house for over a decade now and the price has only gone up and we barely even get that speed. on Check Availability. on Supremely fast. January 08, 2018. We poll visitors across our site based on their IP address. Consumer reviews about CenturyLink and Direct TV: Lara McFaint. The speeds are always the same, super fast. VERYYYYY RUDE, UNPROFESSIONAL, AND HONESTLY, INTERNET SLOW AS HECK....FROM WEEK 2 OF THIS "EXTREMELY FAST" INTERNET PACKAGE??? Find 15 listings related to Centurylink Customer Service in Charlottesville on YP.com. Travis Johnson on I only used their internet service and originally signed up for the 40 Mbps service. Cathy on They sent a tech before I even moved in and installed equipment with no permission and then said it would be $300! You can find contact details for CenturyLink above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … And the installation was free! Moral of the story...do yourself a favor and go with Spectrum or basically any other internet company out there! When we discovered how slow the internet speed was, I called to cancel the order and received a cancellation confirmation. BroadbandNow is supported by commissions from some of the providers listed on our site. However, DSL is the most widely available wired Internet infrastructure in the US, meaning that CenturyLink can serve areas that cable and fiber providers simply can’t or won’t serve. December 06, 2019. Kerri on Because of our distance from the C.O. Plan to cancel CL in near future. Then, for some reason, I was sent back to the main menu - 20 minutes later I was speaking to Katy in Honduras! Updated Aug 8, 2018 Unreal! I suppose I should be happy they didn't lose my number. Customer Service Representative (Former Employee) - 999 West Main Street Boise Idaho - November 6, 2020 When I first started it was CenturyLink, and the job was new, interesting, the training they rushed you through and then throw you on the phones so you either make it or don't, the turnover rate is extremely high for new recruits. I also canceled a "plan" I was on for landline and internet, for $95, which I was told was a better deal than just internet. Call 866-642-0444 7 am – 9 pm (ET) Monday–Friday to speak with a representative. Customer reviews are an essential part of our mission to make choosing a broadband provider easy. CenturyLink has been fine for me for 8 years now. The highest speeds I've reached is about 10 mbs per second. This makes CenturyLink’s DSL Internet a lifeline for customers who otherwise would be stuck with slow, limited satellite Internet. Worthless company!!! Ryan J on August 08, 2019. They keep saying they are improving their lines but my family and I still can't stream a movie in HD, have extremely poor latency in games (300-900ms), and load websites as if we were still using dial up. Not a stutter in any game or movie. March 17, 2020. If you can get this service you absolutely should! Install was 30 minutes. November 25, 2019. I called a regular service rep hoping to upgrade and they said they couldn't offer me the new customer deal. This company has made a lifelong customer with me. August 07, 2019. July 06, 2016. I wanted to cancel their services and I called them. Check out our unbiased review of CenturyLink and see what internet plans it offers. All in all, decent. January 25, 2020. Assessing CenturyLink’s customer service reviews can be tricky because they are a triple-play company—they have cable, internet, and home security offerings. I provide wireless connections and the use of on-site terminals to clients and employees. If all components of CenturyLink are of the same caliber as his service, we’ll have no complaints. March 05, 2017, Deborah Grimaldi on I HUNG UP! Are you a current or former CenturyLink customer in a CenturyLink service area like Las Vegas, Phoenix, or Minneapolis? Overall rating on a 5 point scale: Price: Zero. Every time I call in they have it wrong. (Internet) Called yesterday, callers other than immediate area got busy signal when calling, fixed during night. CenturyLink Customer Service and Sales Representative Reviews. Join the 494 people who’ve already reviewed CenturyLink. I specifically confirmed that they not only issued a refund for the previous months, but that I would not be charged in the future. March 25, 2019. Best they can get me is 7mb download and they have no intention of improving it. I am a user of CenturyLink Internet and their Internet is the best in the industry. Andrea Cain on June 17, 2017. So far so good! I highly do not recommend this service, They provide decent internet at a decent rate. August 08, 2019, So very very bad, cant even type at the speed I need to because letters wont ping.... have to press them 3-10 times 55$ a month for this is robbery at its finest... they should get sued big time.and seeing them on twitter tweeting about how great they are is PATHETIC they need to get sued for everything they have asap, Collin Lauver on Wow. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. They are much better than the other major competitor in this coverage area, other ISP users slow to dial up speeds in the evening, I know other ISP users in other areas do better. But overall, I am really satisfied with Centurylink and recommend them highly. Great appreciation to the tech who was incredibly personable & informative while assisting us connect our service today. You won't regret it!  3307 18 years with them, we understand each other so until i have any problems with them, I am loving Centurylink. Thank you for the profesional temporary repair of the telephone line by Michael Lord (Custom Services Technician), DO NOT WASTE YOUR TIME! It's a stable system and I never have outages. The internet has been fine. Fixed everything perfectly and cleaned up. on I already had all equipment necessary so a technician coming out would not be necessary. Horrible service. 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