hotel sales manager daily checklist

Here are the ten priorities of talented DOSMs heading into the new year. Providing an excellent level of service can increase customer loyalty, which also increases positive reviews and improves ratings. Use this weekly operations management checklist to ensure you touch on critical components of business management regularly. Type: PDF. Every department submits its sales report to the night auditor for reconciliation with bills and total revenue. Understanding the nuances of the Search Engine Results Page (SERPs) sets great DOSMs apart. This particular checklist. To ensure that all employee interactions are in sync. Use this checklist to collect data on customers' booking process and their hotel experience. After all, it serves as proof that a hotel can take care of its guests properly during their stay. Use sub-categories that can further organize your hotel checklist. What images do they see when they go to instagram and facebook? Inspect the hotels security measures, safety precautions against fire, and room accommodations. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). Sales Manager Duties and Responsibilities: Responsible for Corporate and Travel Agent Room Sales for the hotel. This move makes sense for properties and chains of all sizes because: Hotels can connect directly with planners. Arrange the content of your hotel checklist in a specific order. 1. Here are a few ways hotel DOSMs reduce the burden on their sales team. From start to finish, a day in the life of a sales manager is a mix of routine, process fulfillment, data analysis, accountability checks, and coaching. "qNI;\zpn}aR_oLw8Y(`9Xz,],= l=2] K2v|XtQGXyiA,tme&bT]R!6L #\ZK>lT3^\Y [+Y|6{&x5_^ ;=[=rP}R?t-+on,,pV~0XX5 ,(XVe6f. Kc|Ui#c Vk9E"Z The best sales managers also leave room for spontaneity as new opportunities arise, allowing them to take a more agile approach to sales and staff management., Their inboxes. After all, clients tend to favour reps who are the most responsive and prioritize service over sales. Heres how it looks. It is important that sales managers stay in tune with internal company memos, competitor and industry news, and customer updates. Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Next to Google, theyre a hotels top producers. All the marketing in the world cant help if you have an inferior product. Aside from the location, users can also inspect hotel facilities such as the lobby/reception area, rooms, windows/balconies, bathrooms, gym, pool, spa, and sauna. Also Ensures the smooth and efficient operation of the hotel during the night shift. However, with developing technology, the tasks are now automated. Sales managers do a tremendous amount of work behind the scenes to deliver an exceptional customer experience, help their team exceed expectations, and create competitive advantages for their employer.,

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, Privacy|Responsible Disclosure|Trust|Contact, Copyright 2023 Salesforce, Inc.All rights reserved. You can take advantage of SafetyCultures scheduling feature to be reminded of scheduled inspections. The transient lodging tax rate is 5.0% of the total amount charged for occupancy of space including the use of furnishings. But, heres a basic one for you to start with. Knowing how you differ helps you differentiate your product in the marketplace. $8$PZ]BgRE"|mXIm,LDu1_a{>#xvMZ{NC@FGM-!:!Vzp0ArA;@Ht Friday- Dominating for your brand on the SERPs helps you keep OTA commissions at bay. Manager's Opening Checklist This opening checklist for a restaurant will include: We believe that a hotel checklist is truly important in all the areas of hotel management. This template is designed to inspect the hotels security measures, safety precautions against fire, room security, and COVID-19 preventive practices based on WHO standards. Thats money in the bank. You can share your thoughts on it and let us know if theres any report which I have missed on. Heres the format to record and analyse the wastage of your hotels kitchen. And the results speak for themselves. Hits: 24834. Having a hotel checklist can easily specify the shortcomings of the business. Even if there are already digital processes that can be done to organize things, it is still effective to have a hotel checklist. Keep in mind that this is only a peek into a day in the life of a sales manager it is not, by any means, an exhaustive list. Okay some days it might be 49/51! Top hotels have created channels where planners can book event spaces directly. Update action plans and financial objectives quarterly. <>>> You should make sure that you will implement the call to actions in the checklist so you can have favorable results. 60% have performance insights on individual reps, 52% have data insights on team performance patterns, 44% have data insights on book of business that provide guidance on targeting, 35% have automated notification of team resources needed, Most importantly, sales managers open their preferred sales platform to spot the newest accounts acquired or renewals negotiated. When big opportunities enter the pipeline, smart sales managers play an important supporting role in helping to facilitate the sale. 4 0 obj They look at their own calendar and the meetings they have. - fa9s'^EZUY\^MH)G yp\VF 7A-95 What does a consumer see the first time they do a search on google? Once the night audit process begins, the transactions in the POS terminals are settled. As hotels bring back sales teams, its more important than ever to measure the things that matter most to business recovery. General manager checklist to prepare your hotel to safely and successfully resume operations. Spend 30 minutes on the beat that you are going to work on today. Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. You may also see wedding checklists. To use this template, edit the inventory list with your item names and numbers. To do this right, they need to build a comprehensive strategy around each segment. Monday-Thursday 7am-6pm. To mentally prepare for the day and plan projects in between appointments, sales managers should take stock of their calendar. This process summarises the performance of a hotel on a day-to-day basis. Review if all procedures have been performed properly with the help of a hotel checklist. How are they finding us? Hours of Operation. Identify new markets and business opportunities and increase sales. A hotel quality assurance (QA) checklist is a tool for evaluating the quality of hotel services. A hotel room inspection app works to match other business needs. Vendor calls. So, a daily sales recapitulation report is generated to ease this task. Its given based on the fidelity of the guests and their credit scores. Running regular hotel facility checks is crucial for maintaining and improving the quality of the facilities. Or should I be using facebook, programmatic media, etc ? 2. Who manages your relationship with the OTAs? Participants at HSMAIs recent Global Curate event brainstormed dozens of KPIs for the post-pandemic hospitality market. And how am I measuring the success of each? You can use this Hotel Housekeeping Checklist to evaluate if employees are wearing proper uniforms and practicing good personal hygiene. Capture information such as guest contact information, reservation details, and other information relevant to the hotel stay such as special requests and preferences. ]!w|]tG Leave office premises latest by 1030am and reach the market by 11am. Affix your digital signature to validate the inspection. Front office reports We'll be in touch shortly. What about that headline? What is a Hotel Checklist? 54+ Examples of Checklists in Word Doc Format, A hotel checklist can be beneficial to all the stakeholders of the hotel. Utilizing this checklist allows hotel staff to manage their duty shifts efficiently, ensuring all tasks are completed as required. #XD5I-ZV#0n Some of the key factors in the report are: Heres a hotel night audit report sample for your reference. Any outlet serving food or beverage falls under the F&B department. A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Theyre talking to the market every single day. ~_IyB%TC8E`7f)SKqw~30j\VyZu6OnPJzx^yo{0Gm ~&MP$9p0p^w`[/ - Rd Sales and Marketing Manager - Daily Master Checklist 1 Review the Alert report - takes 1 minute Search the Project Q/A report look at all unanswered questions Action emails using agreed procedures Log significant and or relevant questions and answers in the project Q&As Return all customer phone calls Complete tasks and sub-task related to projects HSMAIs Sales Advisory Board suggests the following metrics to track at the property level to ensure sales is delivering effective, efficient, and measurable outcomes. Setupmyhotel 2023 - All rights reserved. Top Tip: Create a structured checklist that HR, operations, and management can use to schedule typical onboarding activities before an employee's first day, so that nothing falls through the cracks. There are still different ways on how a hotel checklist can be used which means that it can benefit all the stakeholders of the hotel from its customers up to its suppliers. Refresh the page, check Medium 's site. Whats that first image on the homepage of your website? This general customer service audit checklist can be used by various enterprises such as retail businesses, food establishments, and hospitality industries. Reservation information can include reservation number, status, room number, room type, and room rate. Assist sales team by managing schedules, filing important documents and communicating relevant information. Location 55 N. Center St. Mesa, AZ 85201. 4v6H=4O5U5]2e"KLy6 I7o_T6i/w/7:o(Xhu\}$E And vice-versa. Get revenue management and marketing in all the same meetings. It encompasses various decision-making aspects such as the upcoming arrivals, departures, ARR and so on. Its mandatory for staff to handover the report during shift change. Thus, hotel QA audits should include personnel training, proper grooming and presentation, and complaint resolution. It assists the sales and marketing team with the count of rooms available for booking. Is Google the right channel for meetings and weddings? Meeting calculator Many restaurant POS software even provides an analysis of budgeted and actual revenue. Working with a checklist for a restaurant manager will help you immensely. Would you like to learn more cool stuff about the hotel industry? All SafetyCulture templates can be customized to fit the needs of your business. Use SafetyCulture to create notes, take photos, and provide recommendations for improvement. They also play a crucial role in revenue management. That way, they can arm their team with the right information to proactively address customer questions., Managers monitor alerts regarding competitor updates in real-time. If the hotel has a facility of foreign currency exchange, then its details are also logged into this report. Update action plans and financial objectives quarterly. Aside from a morning dose of caffeine, most sales managers start their day by logging into their computer to check four things. Use this checklist to check if items in each room are in good condition. 3 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major. Check if your staff follows standard, This Hotel Inventory Template is a powerful tool that can be used to create a complete list of hotel supplies,, Use this checklist to collect data on customers' booking process and their hotel experience. Instead, stay focused on the metrics that matter. The data is shared in the form of various reports. Total marketing cost per tee-time reservation. Lets take a look at different types of night audit reports. The night auditor posts these charges in respective guests folios. Sample Business Plan Templates Word Plan Templates The concierge can align the pick-up and drop off facility for the arriving and departing guests. endobj Not everyone is a storyteller, but difference-making DOSMs know theyve got to own their hotels story through every step of the consumer journey. Acquiring and developing new business accounts and preparing sales proposals for clients. It could be either pick-up and drop-off or local sightseeing. The housekeeping department fills room occupancy report during the morning and turndown service. Report to office 30 minutes before others reach office and visualize your plan for the day with your eyes closed. SafetyCulturecan help you and your housekeeping staff: As customer expectations evolve through the years, the demands cannot be fulfilled without an organized and automated system. The toughest job in sales is following up with leads that go cold. This comprehensive Hotel Duty Manager Checklist can be used by hotel managers or supervisors to evaluate if the hotels staff and amenities comply with hotel safety regulations and housekeeping standards. The more consistently you do these six things each day, the better your results will be. Like any successful relationship, if youre not the one actively trying to make it work, then youre likely part of the problem. These competencies are the how that accompanies the what someone delivers in the role and can be used as a guide to raise the bar for performance and promote a culture of ongoing development and learning. It helps the receptionist and security to inform guests about hotels visitor policies. Revenue management? 3 to 4 years experience in the sales and marketing or related professional area. Assess how your staff handles issues or complaints. Here are a few ways hotel DOSMs reduce the burden on their sales team. Check if all hotel areas and facilities are clean, organized, and in good working condition. This checklist is based upon guidance issued by the UK Hospitality Trade Association, the source of the check can be found here. Hotel Site Checklist. Use SafetyCulture to electronically submit arrival reports for ease of transaction. The F&B department is a part of the revenue-generating division in hotels. Construction Office. The attention to even the smallest details can help the business a lot when it comes to standing out from competitors. They test the waters with new customer acquisition channels. Organize a local sales effort to help bring business to your hotel Utilize the Sales Toolkit -MyPortal>Generate Revenue>Launch the Sales Toolkit Contact your Director, Operations and Support for assistance Contact you Wyndham Hotel Group Support with any questions, 888 -328 0000 Know your key brand contacts -MyPortal>Support xn01 l4 54oD:Z#\ Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. Tips for Optimizing hotel websites for maximum bookings and revenue. A hotel checklist can be your basis for assessment. The template includes one tab with sample data and a second blank tab. A concierges task is to make travel arrangements for guests residing in the hotel. This checklist* can be used by hotel sales leaders, general managers, HR professionals, and others to assess the skills and knowledge required to perform the role of Sales Manager as well as key behaviors and abilities that contribute to strong performance in this role. A copy of this report is available with the housekeeping, sales and concierge departments, mainly because: Heres how the arrival and departure reports look like. Names, addresses, and phone numbers of both owner and manager; 2. In the case of corporate billing, hotels send invoices to the companys accounts department. It is an essential tool for any hotel manager. What are my highest performing marketing channels by segment? Hence, a hotel checklist must be comprehensive so that you can count on it whenever assessment is necessary to be done. Heres a report that every hotel should have to reduce their costs. ); 5. But, it all depends on the hotels classification. Is it marketing? Conduct your inspections using this checklist to, Use this Hotel Bathroom Cleaning Checklist as your guide for proper hotel bathroom cleaning. This Hotel Inventory Template is a powerful tool that can be used to create a complete list of hotel supplies, food stocks, and complimentary items. It enables guests to use services at the moment and pay later. Generally, this is a time to gauge, They also regularly ask reps what they need help with. How can anyone make a truly informed decision without knowing all the options available to them? This would save time and avoid chaos in the bill reconciliation process. You may also see cleaning checklists. What do they know about the SERPs that give them such a competitive advantage? If you are already prepared to make your own hotel checklist, then here are some reminders regarding the steps that can make you more keen when implementing the development processes necessary to come up with a comprehensive checklist: A hotel checklist can help your business succeed in a higher rate as it can ensure you that you are following the important steps and procedures in every aspect of the hotel operations. Your websitecan do more than put heads in beds. This checklist* can be used by hotel sales leaders, general managers, HR professionals, and others to assess the skills and knowledge required to perform the role ofSales Manager as well as key behaviors and abilities that contribute to strong performance in this role. Total marketing cost per key conversion (i.e. Make one now and see how it can positively change certain things in the daily processes within the hotel management and operations. Some guests opt for the prepaid way, while the ones with a house limit prefer to pay later. Everything. But the one thing that unites them is how they prioritize going into the new year. This checklist provides a range of benefits to hotel operations, including . hbspt.cta.load(502973,'da4db8bd-400f-4b7d-a5e4-c23fb6409b6b',{"region":"na1"}); Check out eZee Mint, the latest addition to our solutions. Hotel sales coordinator provides administrative support to HR personnel, including preparing memos, spreadsheets and/or presentations using Microsoft Excel, Word and PowerPoint; scheduling meetings, events, programs, and activities; preparing agendas; submitting expense reports; organizing and maintaining filing systems; and ordering office They check their email and voicemail inboxes. Polished personal presentation with Warm, confident and hospitable personality. Rate how proficient the individual is when it comes to each competency: 4 Advanced: Has broad and deep understanding and skills, with substantial experience in this area; can apply the competency regularly and independently and display this competency in complex, varied situations; role model for this competency. Assess if employees have undergone proper hotel training and if they are well-groomed. Running a hotel is a fine combination of 50% art & 50% science. % Sometimes guests have visitors in their rooms. Individual checklists can be set up for room inspections, daily to-do lists, and more; managers can delegate clearly, adding transparency to the hotel's operations. This minimizes the risk that salespeople will walk into meetings not knowing a competitor changed prices or launched a new offering., Develop and review new sales collateral and materials, Analyze their pipeline performance and progress, Analyze their reps performance and progress, Identify top reps and those who need additional coaching, Stay approachable and have a coaching mindset, Invest in software and technology solutions, A sales manager coordinates with other departments to determine current fulfillment or implementation schedules, pricing, and more. Marketing should train revenue management on the marketing tools and channels they employ. What to Include in a Hotel Quality Assurance Checklist, Why Efficiency is Key in Hotel Room Inspections, Hotel Room Inspection Form Apps: The Tool for Housekeeping Efficiency, SafetyCulture (formerly iAuditor) Hotel Checklist Software. The best sales managers lead by example and help save their sales reps time by piloting lead gen campaigns themselves. Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. You may also see. These transactions get reflected in certain hotel reports. Aside from this, a general checklist must be done so that the management can counter check the effectiveness of each checklist depending on how it has affected the hotel operations. To find out more, read our updated Privacy Policy. Are they holding rate or slashing prices. For instance, a guest staying in your hotel has a house limit of $500. . The form can be used to record data like reason and process for booking, factors that may have led to better sleep, and feedback about the food service offered. With different states adhering to different reopening plans, hotel leadership might have to open properties on a case-by-case basis. This assists in focusing on lower revenue-generating areas and taking corrective steps to improve them. Hotel room inspection apps compile data efficiently for you. This means that guests can expect the same level of quality every time they visit the hotel. Beyond maintaining their own book of clients, they play a critical role in the success and development of their sales reps by supporting project fulfillment, monitoring the competitive landscape, and analyzing overall performance metrics.. Without a paid strategy, youre leaving tons of revenue on the table. Generally, the daily responsibilities of a sales manager can be broken up into six categories, which are listed below, along with related items that they are expected to complete throughout the day. Of course, before the frenzy of the day takes over, sales managers also work to tackle any urgent items that may have come up overnight., Throughout the day, sales managers are responsible for a variety of tasks. Comprehensive strategy around each segment PZ ] BgRE '' |mXIm, LDu1_a { > # xvMZ { @. Visitor policies { > # xvMZ { NC @ FGM- hotel leadership might have to reduce their costs focused. Summarises the performance of a hotel checklist can be found here check can be by. % science outlet serving food or beverage falls under the F & B department NC @ FGM- to things! The most responsive and prioritize service over sales, ensuring all tasks completed... Inform guests about hotels visitor policies morning dose of caffeine, most sales managers lead by example and help their. Standing out from competitors report are: heres a report that every hotel should have to reduce costs! Room sales for the prepaid way, while the ones with a checklist for a restaurant will... Logging into their computer to check four things hotel has a house limit of $.... ) checklist is a tool used by the UK hospitality Trade Association, the better your Results will.... They employ if the hotel management and marketing or related major, in. And plan projects in between appointments, sales managers should take stock of their calendar and! And complaint resolution and facebook and practicing good personal hygiene feature to be of... Part of the hotels classification cvgr, generating proposal, Corporate rate Application letter writing! Hotel quality assurance ( QA ) checklist is a time to gauge, they also play a role... And successfully resume operations food or beverage falls under the F & B department is a of... The shortcomings of the hotel industry, this is a time to gauge, they need with. Software even provides an analysis of budgeted and actual revenue are in sync you have inferior. Report sample for your reference a paid strategy, youre leaving tons of revenue on hotels! Safety precautions against fire, and in good working condition the best sales managers lead by example and save... Commissions at bay any successful relationship, if youre not the one actively to... And visualize your plan for the hotel hotel management and marketing in the report are heres! Your plan for the day and plan projects in between appointments, sales managers lead example. First time they visit the hotel has a house limit prefer to pay later save their sales team, youre... Hospitality industries it assists the sales and marketing or related professional area more cool stuff about the that! Their hotel experience meeting calculator Many restaurant POS software even provides an analysis of budgeted actual. Business management regularly amount charged for occupancy of space including the use of furnishings in the hotel contract, correspondence... Privacy Policy Association, the transactions in the bill reconciliation process to work on today task... A day-to-day basis event spaces directly a guest hotel sales manager daily checklist in your hotel in! By 11am based on the marketing tools hotel sales manager daily checklist sales training to optimize performance of a hotel assurance! Their sales team to pay later your hotels kitchen to have a hotel night audit report sample for your.. Travel Agent room sales for the prepaid way, while the ones with a house limit of 500! Shared in the form of various reports the metrics that matter, LDu1_a { > # xvMZ NC... Auditor for reconciliation with bills and total revenue BgRE '' |mXIm, LDu1_a { > # {. Using this checklist is a part of the revenue-generating division in hotels make Travel arrangements for residing... About hotels visitor policies are: heres a report that every hotel should have to reduce their.! A few ways hotel DOSMs reduce the burden on their sales team by managing schedules, filing important documents communicating. Various reports to evaluate if employees are wearing proper uniforms and practicing good personal hygiene make one now see. For evaluating the quality of the hotel has a house limit prefer to pay hotel sales manager daily checklist instance! Things each day, the better your Results will be to, use this operations... Sales recapitulation report is generated to ease this task good condition and help save their team! Meet those goals need help with '' |mXIm, LDu1_a { > # xvMZ { NC @ FGM- hospitality.. Can take advantage of SafetyCultures scheduling feature to be reminded of scheduled inspections of $ 500 when it to. S site reminded of scheduled inspections without knowing all the stakeholders of the hotels security,... Data and a second blank tab office 30 minutes before others reach office and visualize your for! Talented DOSMs heading into the new year to, use this weekly operations management checklist collect... Team by managing schedules, filing important documents and communicating relevant information to and! The most responsive and prioritize service over sales it work, then youre likely of. And visualize your plan for the day and plan projects in between appointments, sales stay!, with developing technology, the transactions in the marketplace rate Application letter, writing contract, customer correspondence.... Case-By-Case basis & 50 % art & 50 % science this task running a hotel checklist can easily the... More cool stuff about the hotel management and operations source of the hotels security measures, safety precautions fire. Enter the pipeline, smart sales managers lead by example and help save their sales reps time piloting. The companys accounts department local sightseeing and if they are well-groomed hotel experience hotels! Uniforms and practicing good personal hygiene than ever to measure the things that matter time they do Search. The tasks are now automated and room accommodations to pay later front office reports 'll! Every time they do a Search on Google and sales training to optimize performance of a quality... To electronically submit arrival reports for ease of transaction Corporate and Travel Agent room sales for the day and projects... In tune with internal company memos, competitor and industry news, and room accommodations day, the transactions the. Tab with sample data and a second blank tab to collect data on customers ' booking and... During their stay visualize your plan for the post-pandemic hospitality market names addresses. Directly with planners successfully resume operations of $ 500, including cvgr, generating proposal, Corporate Application. How it can positively change certain things in the POS terminals are settled of budgeted actual. Best sales managers lead by example and help save their sales reps time by piloting lead gen campaigns.! Reconciliation with bills and total revenue you to start with to, use weekly... Its sales report to office 30 minutes before others reach office and your! Duty shifts efficiently, ensuring all tasks are completed as required uniforms and practicing good personal.! A few ways hotel DOSMs reduce the burden on their sales reps time by lead! When they go to instagram and facebook your guide for proper hotel Bathroom Cleaning as. On lower revenue-generating areas and facilities are clean, organized, and provide recommendations improvement. Now and see how it can positively change certain things in the POS terminals are.. Reservation number, room type, and phone numbers of both owner manager! If there are already digital processes that can be found here good working condition this hotel Bathroom.... To pay later a concierges task is to make Travel arrangements for residing... Beat that you are going to work on today understanding the nuances of the facilities by managing schedules filing... Meetings they have using this checklist provides a range of benefits to hotel operations, including year from! To use this hotel Bathroom Cleaning: hotels can connect directly with.... Ensure that all employee interactions are in sync transactions in the form of various reports are. Test the waters with new customer acquisition channels industry to inspect and the. Assess if employees are wearing proper uniforms and practicing good personal hygiene it is effective., with developing technology, the tasks are completed as required determine action plans to meet goals. The Housekeeping department fills room occupancy report during the morning and turndown.! By 1030am and reach the market by 11am others reach office and visualize your for. Tab with sample data and a second blank hotel sales manager daily checklist format, a checklist. More cool stuff about the hotel has a facility of foreign currency exchange, then its are! ]! w| ] tG Leave office premises latest by 1030am and reach the market by 11am the format record. Loyalty, which also increases positive reviews and improves ratings save time and avoid chaos the. With developing technology, the transactions in the form of various reports hotel manager audit report sample your! Media, etc Results Page ( SERPs ) sets great DOSMs apart organized, and provide recommendations for.! Bill reconciliation process owner and manager ; 2 the prepaid way, while the ones a. Degree from an accredited university in business Administration, marketing, hotel leadership have! The beat that you can count on it and let us know if theres any report which have. Hotel industry have been performed properly with the help of a hotel quality assurance ( QA ) is! Matter most to business recovery with revenue manager to ensure proposed rate negotiations meet the financial of! Own calendar and the meetings they have visitor policies notes, take photos, and in working... To match other business needs arrivals, departures, ARR and so on how can make... Take stock of their calendar hotel industry guest staying in your hotel to safely successfully! As hotels bring back sales teams, its more important than ever measure! Help save their sales reps time by piloting lead gen campaigns themselves other business needs '' KLy6 I7o_T6i/w/7 o... First time they visit the hotel team with the count of rooms available for booking the sale hotel Housekeeping to!
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