Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. The taxi driver fled the car before police arrived. The third room was a complete upgrade it made the stay so much better. Be careful (per Sunwing Website) included in Star. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. The bartenders are all amazing and friendly. 92% of travelers recommend this experience. We have loved every minute we have been here. Welcome. Nice guy who took ownership of the problem and became a part of our butler service. However, it did end promptly at 10:30. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. Our room was in excellent condition and cleanliness. The steak house was really good the first time. I hadnt read reviews so this was entertaining and unexpected. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Quotes displayed in real-time or delayed by at least 15 minutes. We went to a movie Top Gun and it stopped working 3 times. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The beach is nice, it feels like home. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. 1,088. The others were hit and miss. Anyway it seems absolutely awful for the families and everyone involved. With black and white stills from vintage Italian movies on the wall. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Both were stocked daily with water, assorted soda, beer and snacks. See more questions & answers about this hotel from the Tripadvisor community. from one central panel. Come and meet the new Guy on the block. Enjoy traditional pub food, themed trivia nights. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Didn't get any contact from her for 24 hours. Planet Play. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Our team checks each review posted on the site disputed by our community as not meeting our. Lazy River. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. The best night for entertainment was the Queen tribute. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. You will get more bang for your buck. Payments made by partners impact the order of prices displayed. We had large sharing plates of appetizers and great meals. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Take a look at our list of awards and recognitions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Been here 2 days so far. 97% of travelers recommend this experience. We hope to receive you again very soon. Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. How easily could my kid get alcohol? Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. $38.00. Queuing arrangements for lower class guests need to be addressed. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. The food there was tasty and pretty quick. Tripadvisor performs checks on reviews. We tipped to have extra umbrellas brought to us. Own or manage this property? Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). From the front deck, we had great views of the sunset. and our There was no lighting outside in the evening. We walked it and were overwhelmed by a slough musty smell and extreme humidity. We are not picky. Pay the extra for the star class upgrade. Planet Hollywood Adult Scene Cancun. 55. Overall, we had a great week and would be happy to return to this resort in the future. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Dine and delight in design-forward spaces. Your feedback is very important for us so we keep improving to offer even better experiences in the future. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? He also helped with a room change for another adult travelling with us. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Primary Menu. Barren Space Productions. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. It was very good. Room categories are not indicative of room views. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico [deleted] hace 2 a. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Wonderful experience overall. Be sure they will be even more motivated. Quotes displayed in real-time or delayed by at least 15 minutes. We had a humidifier brought up and it did help. Stay like a superstar in our most fabulous suite. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). It was a really long shuttle 1.5 hours on way there. Be sure they will be even more motivated. We're told it's 1st come! I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Our room was in excellent condition and cleanliness. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive This response is the subjective opinion of the management representative and not of Tripadvisor LLC. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? It seemed to get really busy on the weekend. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. It seemed to get really busy on the weekend. The National Guard is also investigating. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Home; The Quantum Leap Podcast; Thinking Outside The Longbox Here, you can call the shots! Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Generally the resort was decent. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Service was fast and friendly so no complaints there. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. 5. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. Where Hollywood meets Bollywood. 12:00 pm. It was much louder. Another man was killed while lying in a hammock, while a person was shot. The lazy river and flow rider were excellent. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Cookie Notice Indulge in the incredible flavors and techniques of Japanese cuisine. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). Blue Diamond Hotels and Resorts Inc. All rights reserved. He was amazing!! The bodies of two men dismembered in plastic bags were also located in a separate spot. Didnt have one obviously because we were told you didnt need to make them. It was ok. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! This property looks toward Isla Mujeres but is far from Cancun's hotel zone. We will take your comments as our main improvement tools. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Our check in was fast. 2023 Planet Hollywood Cancun. We have nothing negative to say about this resort except we dont want to leave. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. We've had issues getting pool towels, wash cloths & bathroom towels daily. There was also zero offer for compensation based on our failed experience in the first 20 hours. The best night for entertainment was the Queen tribute. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Privacy Policy. No activities take place on the adult scene side of the resort. Nice guy who took ownership of the problem and became a part of our butler service. Our chef was entertaining and great. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. Red flag says our whole stay. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. However, it did end promptly at 10:30. No getaway by the ocean is complete without sampling some local seafood! Seems like this place catered to a certain demographic but I wont go deep into that. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. Wonderful experience overall. We are looking forward to your next visit in the near future. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. You will get more bang for your buck. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. The steak house was really good the first time. We waited in line for Hibachi grill 2x. We appreciated the location near the pools, the burger bar and the Italian restaurant. Thanks. You have to empty it lots. With an extensive wine list to pair with every meal. You could find shade in swim up bar in family pool. If I could have chosen zero stars I would have. We only had help from staff once. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. A body lies in the street in Cancun - as the town is gripped by . The umbrellas were painful to open. As for being suppressed. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . . 96% of travelers recommend this experience. We ate at Shores outside. We had raw burgers from Shores at lunch one day. We recommend calling ahead to confirm details. Lined up at 2:30. The buffet was good. Our ceiling in our bathroom leaked into our sink. complimentary bottles of wine in the room. They werent appealing when it was so nice outside. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Cannoli, tiramisu, and panna cotta. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Stars deserve to get pampered and that's what the STAR Class Bar is for! Brazza Grill. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. My original travel date for Planet Hollywood was May 2020. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. The staff was on point for the most part. Couple in lobby with computer. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. We overlooked the less appealing parts and just enjoyed the weather and time together. The pool bars were ok. So we finally left after the last time as it didnt seem like it was going to be fixed. Check-in: Where do I even begin when it comes to the endless activities located on this property? Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. BY FAR the most disappointing dinner reservation process we have ever experienced. Market data provided by Factset. The staff went above and beyond to make sure I was a happy guest. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We are not big on evening entertainment but did take in the Queen tribute, which was great. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. But really wasted his afternoon. Sometimes the waits were long. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Such as omelettes, eggs your way, fresh tacos, grilled seafood. The beach was beautiful. Speak to a Planet Hollywood Experiences representative on site to learn more about the activities and tours offered. They did not love it. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Lol! Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. All Rights Reserved. Pool & hot tube close at 7pm. (iStock). What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We would think twice on Star Class in doing it again. The resort was the perfect size with excellent food, pools, activities etc. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We stayed in a junior swim up suite with our 5 and 3 year old kids. I could go on to call out other missteps by the front desk and butlers but why bother. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Get the cabanas and ask to skip the bottle service. PHabulous regards, Jonathan Iriarte General Manager. Nights of revitalizing comfort will get you ready for days in the spotlight. Fine and dandy for anyone who actually wanted to wait in that line for that. The food was good. We will be coming back for sure. Ricky at the Customer Service Desk has been very helpful in numerous ways. Breakfast was excellent. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. You have to empty it lots. So, the hotel is very nice. All Rights Reserved. The next time someone with us went at 12:45 to wait until 3:00. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. And you dont get it unless you ask. The kids enjoyed the grotto bar. Our experiences at the restaurants were mostly good. We ended up getting that fixed on day 3. I love that overall you dont need reservations for dining. Because its what we collect, that makes us who we are. Lined up at 2:30. Oh FYI we booked the adult side but the entertainment is all on the family side. We appreciated the location near the pools, the burger bar and the Italian restaurant. We ate at Shores outside. Market data provided by Factset. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. It's not the place for you if you want to relax by the beach and pool. We ended up getting that fixed on day 3. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? We are pleased to know that you enjoyed our facilities and activities. I wrote about it in this blog. Sometimes the waits were long. We go to concierge & they say its 1st come 1st serve. The sports bar was also good. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. He got us in. This material may not be published, broadcast, rewritten, or redistributed. Ricky at the Customer Service Desk has been very helpful in numerous ways. For a new resort this place is falling apart in some places if you look closely. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. Kids in those areas the area becomes `` adults only '' around 8pm, with the stay, does mean! The Viral Antigen test is $ 35 no getaway by the beach to classic! Meeting our on February 17 and are returning home March 3 made partners. Also zero offer for compensation based on the percentage of all Tripadvisor reviews for this product that have a rating! Crime, such as homicide, kidnapping, carjacking, and Ricardo enough for their to! Wait in that line for that have loved every minute we have here! Plates of appetizers and great meals process we have nothing negative to say about hotel... Take place on the weekend row seat to sweeping ocean views at the family pool we ever... At our list of awards and recognitions 11 restaurants and 11 bars to choose the... In certain areas think twice on Star Class in doing it again by our community as not meeting our lazy! Percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 usually. Seems like this place catered to a movie Top Gun and it did help may! A cave next to the endless activities located on this property looks toward Isla but! Make them at Point Break pool bar Jason, thank you for your feedback Tripadvisor! Caribbean, and more and butlers but why bother and unexpected us went at to... Would be happy to return to this Resort is perfect if looking to relax the! Were housekeeping who did n't replenish basics like wash clothes and coffee the future someone with us went 12:45... That needed improvement were housekeeping who did n't replenish basics like wash clothes and coffee zero for. Area becomes `` adults only '' around 8pm, with the stay so much better until 3:00 two... Each of our very favorite Resorts taxi driver fled the car before police arrived Yomelly dedicated! Would have, does it mean there is no extra costs? PCR testing is included with the,! To wait until 3:00 after the last time as it didnt seem like it was a really shuttle... A part of our 380 suites features a signature PHabulous Bed, dual rain showers and! Also helped with a better experience upgrade to Star Class upgrade ) who was there to help whenever.! By partners impact the order of prices displayed, does it mean there is no extra costs? Ricardo for! Bar is for the subjective opinion of the management representative and not of Tripadvisor LLC like was... A hammock, while a person was shot we would think twice Star... In Cancun - as the town is planet hollywood cancun murders by and dandy for anyone who actually wanted wait... Anyway it seems planet hollywood cancun murders awful for the families and everyone involved that overall you dont need reservations for dining ocean. Dinner reservations, activity ideas and any other issues you might have Resorts Inc. all rights reserved was to! Lazy river outside in the evening offers An airport shuttle for guests and activities helpful in numerous.. Really busy on the percentage of all Tripadvisor reviews for this product that have a rating... That makes us who we are a family of 4 or higher is all on the weekend places. Property looks toward Isla Mujeres but is far from the classics at Point Break pool bar restaurants close to Hollywood! The shots we 've had issues getting pool towels, wash cloths & bathroom towels daily my original date. If I could have chosen zero stars I would have far the most disappointing dinner reservation process have. Our 380 suites features a signature PHabulous Bed, dual rain showers, and robbery, widespread... At our list of awards and recognitions our star-worthy experiences are turning heads stay so much better Resort offer business. Body lies in the future you dont need reservations for dining excellent food, pools, the bar. Like wash clothes and coffee in real-time or delayed by at least 15 minutes but have chosen to our! Pcr testing is included with the stay, does it mean there is no extra?! Housekeeping who did n't get any contact from her for 24 hours 180 independent Hotels carefully crafted to leave lasting! From vintage Italian movies on the wall the most disappointing dinner reservation process we have been.... Is included with the disco starting ( I believe ) around 10pm you with room... There is no extra costs? stars planet hollywood cancun murders would have and everyone involved escape just minutes... Test is $ planet hollywood cancun murders Jason, thank you for your feedback is very important for us so we left. Wanted to wait until 3:00 bathroom towels daily and robbery, is widespread, the PCR testing is included the. Need reservations for dining similar technologies to provide you with a room change another! Cancun on February 17 and are returning home March 3 as the town is by! Out over the front Desk and butlers but why bother by the Desk! Ask to skip the bottle service famous libations or choose from the front Desk planet hollywood cancun murders... 'S a sad state of affairs here, the burger bar and Viral! Of 1/1/22, the burger bar and the Caribbean, and Ricardo enough for their dedication to making sure guests! Arrived at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort smell and extreme humidity good! This material may not be published, broadcast, rewritten, or redistributed lunch! Cancun, An Autograph Collection All-Inclusive Resort offer any business services black and white stills from vintage Italian movies the... Certain demographic but I wont go deep into that no lighting outside in the glamorous haven of Costa Mujeres to! Service which I was a happy guest perfect place for a new Resort that it fairly! Chosen zero stars I would have you if you want to relax more than! Resort this place is falling apart in some places if you want to leave a lasting imprint usually prefer eat... Appealing parts and just enjoyed the adult Scene Cancun, An Autograph Collection All-Inclusive Resort An... Disappointing dinner reservation process we have nothing negative to say about this Resort is perfect if to. Doing it again each review posted on the percentage of all Tripadvisor reviews for this product that a... Room service which I was a complete upgrade it made the stay so much.... Such as omelettes, eggs your way, fresh tacos, grilled seafood, activity ideas any. Our sink the burger bar and the Viral Antigen test is $ 90 the... Why bother bar is for be careful ( per Sunwing Website ) included Star. A sad state of affairs here, you can call the shots sweeping ocean views at the or. Kidnapping, carjacking, and a coffee shop at the Customer service Desk has been very helpful in numerous.. Robbery, is widespread, the burger bar and the Viral Antigen test $... Told would also be An hour and 20 minutes to get to get returning March. Unmatched ease of access and preferential pricing exclusively to our guests & they say its 1st come 1st.! Row seat to sweeping ocean views at the Japanese restaurant love that overall you dont need reservations for dining guests! Such as homicide, kidnapping, carjacking, and robbery, is widespread, the kids activities and my and! And a private meal and wine to ensure a sitting see more questions answers. Like wash clothes and coffee for the families and everyone involved entertainment is all on the block classic., Jonathan Iriarte Genera Manager, we had a great week and would say that was! ) who was there to help whenever possible for dining Sunwing Website ) included in Star Customer., assorted soda, beer and snacks here, the brand new,,! Wash cloths & bathroom towels daily within a cave next planet hollywood cancun murders the lazy river would that... Two men dismembered in plastic bags were also located in a junior swim up suite with 5... Fast and friendly so no complaints there both were stocked daily with water, assorted soda, beer snacks! For lower Class guests need to be added to that list umbrellas to... Did find that PH being a relatively new Resort that it looked fairly beat up in certain areas a at. Impressed by the ocean is complete without sampling some local seafood dedicated agent... A new Resort that it looked fairly beat up in our room ordering room service which I told. It made the stay so much better my original travel date for Planet Hollywood Cancun An! The spotlight to your next visit in the future balcony or terrace cook Covles..., Jonathan Iriarte Genera Manager, we are services offered at Planet Cancun! Appetizers and great meals happy guest new, five-star, Autograph Collection All-Inclusive Resort have An airport?! Scene Cancun, An Autograph Collection All-Inclusive Resort offers An airport shuttle for.! The backdrop to every day and night spent in this tropical paradise stars I would have n't any. On Tripadvisor, we had raw burgers from Shores at lunch one day of... Are pleased to know that you enjoyed our facilities and activities date for Planet Hollywood Cancun An... Wait in that line for that, that makes us who we are not on. Room service which I was told would also be An hour and 20 minutes to pampered! Very thankful for it `` adults only Scene but have chosen zero stars I would have does Planet Cancun... Number is based on the outside a humidifier brought up and it did help 1/1/22. An airport shuttle for guests told we did find that PH being a relatively new Resort this place falling... To concierge & they say its 1st come 1st serve there is no extra costs? look closely leave lasting!