Steps to reproduce the behavior: Expected behavior ProPresenter+: What is it and how do I renew it? As such, under some circumstances, you may notice that your thumbnails have become greyed out or have question marks associated with them, and the image or video is not shown on the output when you click on the cue. To give a Standard User account admin privileges, follow the steps below from an Admin account on the Windows machine. Also gets slower and slower the longer it's on, especially in the Bible module and on slides with Scriptures, sometimes taking 2-3 seconds to respond to a slide click or arrow key. Can I add another seat to my ProPresenter license? Just started getting this screen on launch, the whole program isn't responding. Once all users are set to "Allow Full Control", click OK and close the windows. The Document Properties tab; The Slide Properteis tab; The Slide Build Properties tab; The Objct Properties tab; The Text Properties tab; The Image/Video Properties tab; Slide Reflow Editor; Groups and Arrangements; 6. pro presenter 7 not responding, white screen and nothing happens. I haven't had a chance to test it yet, but I hope this new update will fix my recurring issues. Here's how to do it: Open Control Panel in your computer, and view by small icons or large icons. Welcome to our training series for ProPresenter 7! Graphics vs Video Outputs. EVERYTHING(all the commands) works except changing the Pro 7 Stage Display. Try installing ProPresenter 7.10.2, released 2022-10-20. If something is not supported, make a note and keep going down the list. I have been experiencing something similar. We just started having this issue now for the first time. If you attempt to open ProPresenter from a Standard Account without the correct permissions, the program will not launch and an error will appear that states,ProPresenter requires access to "C:\ProgramData\RenewedVision\ProPresenter\Registration\". Restart your PC to apply the changes in your next startup session. Electronic_Shop4136 1 yr. ago. What I eventually found was somewhere in one of the propresenter files I had a corrupt file. Registering ProPresenter 7 / Moving a seat from one computer to another, Once all users are set to "Allow Full Control", click OK and close the windows, Open ProPresenter on the non-admin user and it should launch properly at that time. This first one is simple: give it some time. Jump into your ProPresenter folder in Documents, find the configuration folder, and drag it to your desktop. It doesn't seem to be the recent updates to either mac OS or ProPresenter, since I had it working several times since then. Ive been dealing with tech support for a week now, and they still havent come up with a solution. ORGANIZATION is the key to excellent visual presentations. Create an account to follow your favorite communities and start taking part in conversations. If anyone has run into this issue, I'd appreciate advice on what you've done to fix it. Automatically Check for updates at startup. Editing Presentation Slides; The Slide Editor. If you don't have a 2nd of either then you might need to make one some additional temporary ones to do this workaround Leaving either one default first option after first adding will cause this crash. Every presentation in ProPresenter consists of at least one slide, even if it's just a single media action. >> Click Windows Logs. ProPresenter 7.10 is now officially available as an in-app update for users with active ProPresenter+ as of July 13th, 2022. . Thank God. Enter the following into the path bar: C:\ProgramData. It is an indispensable tool for worship gatherings, sporting events, conferences, trade shows, and studio broadcasts. Play it safe. The program then starts normally when clicking the application after that. ProPresenter 7 is also available as a free download. We emailed the company we bought it from and here was the solution they sent back to us. Step 2: Select View by: Large icons and then click Troubleshooting. In Lightkey, go to Create a New Cue > Make A New Button > Call it Cue 1. You can also try looking at the PP6 log, found under the start menu folder. This allows for the searching of relative media paths on the computer to be looked for if media becomes missing on the machine. By clicking Sign up for GitHub, you agree to our terms of service and I don't know with which specific version it started occuring, but I think something like 7.6. For each Group/User Name, enable the Allow field for the Full Control permission. If you do not see the same issue, Continue with these next steps: Close ProPresenter. ProPresenter? Youre not the first person to ask about upgrading OSs, and there are good answers already available. ProPresenter 7 can also display multiple Bible translations simultaneously, which allows users to compare different versions of the same verse or display the same verse in different languages during worship services. In the lower right of the user interface, ProPresenter has a dedicated Audio Bin for organizing, editing, and playing audio files. If you encounter Windows 10 not responding suddenly, you can troubleshoot your computer to fix the problem and perform maintenance tasks. Here is a quick list of updates available in ProPresenter 7: You dont want these tweaks to break your production machine. Create Playlists to organize your audio, use the Media Inspector to edit and customize your audio, and use the playback controls from within the bin to control the audio as it plays. One of the line items in the changelog specifically mentions fixing an issue with NDI not outputting after a certain amount of time. Instead of prompting to register the program when you first launch it, there is a green "Open Registration" icon in the upper right-hand corner of the program window which you can click to open the Registration window. This sometimes happens midway through a session and restarting ProPresenter normally works, but this time it's freezing as soon as it opens. There is a setting that can resolve this issue, called. Right-click on the RenewedVision folder and select Properties. Further, because there are so many 3rd party tools that our users use with our software, we are often reliant on the manufacturers of those tools to release updates before we can adequately test. Start by always using search before posting. >> select "Display Information for these languages ", click English and click OK. >> Upload the saved log file to OneDrive . Hello Alan, Can you please reproduce your issue and then post your Proclaim.log file? You can enable this setting by checking the box for Automatically Relink Missing Media Using Alternate Paths and then check any folder paths you wish for the program to use to try and locate missing media. Fixes an issue with Media delays not working on slides that also had a Clear cue. There is a setting that can resolve this issue, called Manage Media Automatically. Features include rock-solid stability, volunteer-friendly ease of use, and the ability to display lyrics, video playback, chord charts, and more on one or even multiple screens. Just started all of a sudden. 4. Now your computer will go into Advanced Recovery Environment. Select the Security tab, then click Edit. If so, please follow the instructions below to reset your ProPresenter Data Folder. More often than not, this will fix the issue. Customization: ProPresenter offers a range of customization options, including the ability to add backgrounds, change font . Unfortunately, I have had to move all the files out of the folder and back in a couple of times since then. You can enable this setting by checking the box for. The integration with Planning Center Online has been updated for increased flexibility and ease of use, while the improved Search Preview makes it easier to find the song you're looking for. Create an empty folder on your desktop and name it ProPresenter Test Data. Maybe it's loading so it's staying up, but after a few hours the process still isn't closed. Had this same issue and so we paid to upgrade to 7. Practical Tips to Optimize Your Computer for ProPresenter, Buying a New Computer in 2022? Search Paths are used to re-link media files that come up as missing in the program with the same files if they are being housed in a different location on your machine. Apples yearly macOS releases are usually modest in the foundational classes used , but there are always some tweaks under the hood. For the last months our church has had a problem with ProPresenter. Let me know if you need any more info, I would just upgrade the computer, seems like pro presenter is being grumpy with old hardware, Does clearing cache help? Pastor calls in and wants a specific background added, sure no problem. Just because something is legible on a screen that is a foot or two away from the operator does not mean that it will be legible for people across the room from a projector screen or other display. Did you ever get a resolution to this? Upgrading OSs can be a chore, and this gives you a good overview of the timing, but dont forget the basics: backup your files first. I was able to narrow it down to it being something within my media folder. Press question mark to learn the rest of the keyboard shortcuts. I also realized that Pro6 worked the last time I'd used it, which was in early August, so I . Select the Security tab, then click Edit. Reinstalling an older OS is a much bigger pain than just waiting another month. Each slide can tell you a lot about what is going to happen when you click on the slide, including the type of media action, whether there are any other Actions that will happen if you click on the Slide, if it is a part of a Group or has a Label, etc. From one screen, users can monitor upcoming slides, access and organize all media assets, create playlists, preview any output, and control video playback. This will help your team know where content is and how to find content that might be new. Also, check all of the boxes you had enabled on the original computer. Doesn't matter if external displays are hooked up or not (we send three outs: audience, stage, and streaming). Note:This will remove all presentations and media from your library temporarily. Restart your Mac by choosing Apple menu > Restart. Adobe? (to my knowledge its in the ProPresenter 6 menu). Already on GitHub? Define the problem. While Apple/Microsoft make betas available for testing to developers, there are often issues that we encounter that are not addressed until later betas. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. Select the option for "Sync files down from repository". Check popular online communities to see whether or not other users are having a good experience with the new OS. It may have 'forgotten' which network to use following the update. 8. With its new pricing structure, ProPresenter 7 is a complete, integrated solution with no separate modules a first for ProPresenter that creates an entirely new value proposition. MIDI from Ableton Live controls worship slides with no delay. This would be the same idea as having a folder of photos and videos on your desktop that you had imported into Propresenter, but then deleting that folder to keep your desktop clean. This article is designed to help you decide. Now open ProPresenter and see if your issue has been resolved by creating new data. Support for macOS Monterey and Windows 11 started October 25th, 2021 with the public beta for ProPresenter 7.7.1 and forward. We were using pp6 and that was great until a couple weeks ago. The thing is that we have two identical Macs snd ProPresenter was running on the other one, Just started getting this screen on launch, the whole program isnt responding. If you had any Bibles or Modules in ProPresenter, we may need to manually update our records for those so that you can use them in ProPresenter 5. 6 mo. Click Troubleshooting . You signed in with another tab or window. Even reinstalled. Find spelling mistakes with spell-check now enabled by default on both macOS and Windows. Move Libraries from the new ProPresenter folder to the ProPresenter Test folder you . Its time for a trip to the store. If anyone knows the solution to this, that would be great. The Primary Output will be the leftmost Output that is shown. 1. ProPresenter 7 is also available as a free download. Including tips on navigating pr. 1. 1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The new operating system will have a list of compatible hardware. To do this, follow the steps below: Click the 'Start' menu and then the 'Settings' tab. When you have your list, start Googling to see if theyre supported on the new OS. Open your documents. This sometimes happens midway through a session and restarting ProPresenter normally works, but this time its freezing as soon as it opens. Once you start to see the issue again, let me know which folder caused it to start again.". However, if you keep trying to import the old files back in, you might keep running into the same issue. Updates all the drives from this point. There seems to be a lot of folks that have varying problems with 7. Press J to jump to the feed. Have a question about this project? Step 3: Click System and Security. Open ProPresenter, open Preferences and then click on the Sync tab. This setting will likely not be needed if you have Manage Media Automatically enabled above. Ensure your Mac is connected to the correct Wi-Fi network click the Wi-Fi icon in the menu bar or Control Center. Hit up Support for this. At the time of this post, ProPresenter is already compatible with the newest OS releases. Press question mark to learn the rest of the keyboard shortcuts. Now, I decided to employ the divide and conquer troubleshooting strategy. Devices: MIDI: System Setup. Developed at the same time as the Mac version, the Windows version of ProPresenter 7 is 64-bit native for improved performance, stability, and integration with Mac systems. We cant access the menu, from that screen I showed we cant click on anything. I had this same problem about a year ago and their steps to fix it do work. Choose Apple menu > Force Quit, select the app in the dialog that appears, then click Force Quit. Ive been experiencing this consistently. Working with Slides. Built for Mac & Windows, ProPresenter is used by NASA, The . ProPresenter+: What is it and how do I renew it? Step 1: Open Control Panel. Working with Documents. The problem with this is that when you start ProPresenter after closing, the program just doesn't start. I've been dealing with tech support for a week now, and they still haven't come up with a solution. Exporting from Song Show Plus: . So I copied everything else and then just started over creating a new media folder. Well occasionally send you account related emails. In this video, we learn about the different feature related to themes. 2. ProPresenter is the leading live production presentation and streaming tool for organizations of all sizes. u/WisdomAndZeal, do you recall what troubleshooting steps they gave you? Fixes an issue when importing songs from MultiTracks that have a bullet () in the name. Welcome to ProPresenter -- Working through the Quick Start Guide, Adding a Planning Center Plan to ProPresenter, AVG blocks media imports to ProPresenter 7 on Windows. Dante? Files here will not be affected by flash drives being removed, or from folders being deleted off the desktop, as the media will have been copied to the Media Assets folder for ProPresenter. Pros: Easy to use: ProPresenter has a straightforward and user-friendly interface, making it simple to create and manage presentations. NDI for Adobe After Effects NDI for Adobe After Effects allow users to deliver content directly into you live production workflow from any workstation on your network and is the only software plugin for Adobe's industry standard creative tools: Simplifies the review and approval process; Facilitates collaboration with remote teams You can also go to ProPresenter>Registration in the menu bar. Create an account to follow your favorite communities and start taking part in conversations. This will help Windows 10 recognize and detect your projector. live presentation and production software, display the same verse in different languages during worship services, 8 Common Misconceptions About ProPresenter, Renewed Vision Names Jonathan Sheehan Chief Operating Officer, The ProPresenter Guide to Presentation Remotes (Clickers), Comparing the Best Bible Presentation Software in 2023, 7 Reasons Your Church Needs Worship Band Software, Ranking the Best Presentation Tools for 2023, The Best Software for Church Live Streaming, Top Church Presentation Software Comparison Guide for 2023. companion-module-renewedvision-propresenter, Propresenter 7 Crashes after when stage display cue is hit[BUG], Make sure Propresenter instance is created and working, Add a button and create a command changing pro 7 stage display, once it is set to the display you want test it, Companion Version: Latest 2.0 version(as of 3/26/20. Create an account to follow your favorite communities and start taking part in conversations. Please contact us after purchasing ProPresenter 5 if you need further . Give yourself lots of time to test the system before it's used live. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. Run the Hardware and Devices Troubleshooter. But, we will be working to get this data back in the following steps. Did you ever find a solution for this? Open the newly created ProPresenter folder and the -old one side by side. If you do not see the same issue, Continue with these next steps: Open the newly created ProPresenter folder and the -old one side by side, Create an empty folder on your desktop and name it ProPresenter Test Data, Move Libraries from the new ProPresenter folder to the ProPresenter Test folder you created on the desktop, Move the Libraries folder from ProPresenter-old into the new ProPresenter folder in Documents, If no issue, repeat the same steps with each folder in the ProPresenter-old folder, testing in ProPresenter7 between each one until you start to see the issue again. Are you seeing that? After you add a new note (on the left side of the window), go to Activate/Deactivate Cue (on the right side of the window). No the software is fine, it runs on an old Mac. Most people dont have issues with 7 in general. Does anyone have any idea how to fix it? It seamlessly displays lyrics, slides, and media, making high-quality live productions easy. I can't even get a window to open, and right clicking the icon just shows that the program is not responding. Press J to jump to the feed. Open another file in the app. Files here will not be affected by flash drives being removed, or from folders being deleted off the desktop, as the media will have been copied to the Media Assets folder for ProPresenter. Multiple reboots and nada. Method 5: Troubleshoot Your Computer. Posted by 5 months ago. I don't know with which specific version it started occuring, but I think something like 7.6. The time is nigh for the Lightfall expansion to drop. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's strange because I will experience the same problem, but removing the files and then putting them back seems to solve it again, even though I don't delete or change anything. You can enable this setting by opening ProPresenter, going to ProPresenter in the menu bar and opening Preferences. This year (2021), both Windows 11 and macOS Monterey have come out, and a popular question is Should I upgrade my ProPresenter production machine now?. The free version is not intended for use with an audience, as the output will have a watermark, but it allows users to build shows and presentations that can be transferred to the licensed presentation computer. With the release of ProPresenter 7.3, you can now trigger Playlists from the Media Bin on a single slide click with an Action. With Manage Media Automatically DISABLED (as it is by default), when you import media into ProPresenter it will reference the file path from wherever that file was dragged and dropped or imported into the software. If this is the issue, you need to update all the device drivers on your PC. No it never opens, it just immediately says not responding and never opens. Its not worth it, and will have enough bottlenecks that patchwork fixes still wont fix it like you hope. ProPresenter would no longer reference those files and as such would not play them. Fixes an issue where cropped media in copied slides did not maintain after restarting ProPresenter. Another option that helps with Media Management is Media Search Paths. Also take the post you've made here and send it to RV support if you have an active Pro+ subscription. Remember when 6 was the big one? Having trouble finding any help online. Happening to us as well. Click Next, and wait for your computer to troubleshoot and repairs the problem. ProPresenter 7 supports SDI and NDI outputs, and automatically detects outputs without restarting for easy setup and configuration. New to ProPresenter? I hope to fix soon(it's been a crazy couple of weeks) Files here will not be affected by flash drives being removed, or from folders being deleted off the desktop, as the media will have been copied to the Media Assets folder for ProPresenter. privacy statement. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. So my question is, is anyone else experiencing this? Click on "msconfig.exe" from the search results. With a darkened look for easier viewing and operation, the new interface offers a streamlined user experience. A bullet ( ) in the lower right of the boxes you had enabled on the Sync tab occuring! Move all the commands ) works except changing the Pro 7 Stage Display I copied else! The company we bought it from and here was the solution they sent back to us the dialog that,... Background added, sure no problem do you recall what troubleshooting steps they gave you:... Are good answers already available click next, and streaming tool for organizations of sizes... That are not addressed until later betas leftmost Output that is shown you Windows. See if your issue and then click troubleshooting advice on what you 've done to fix it do.. Is connected to the ProPresenter files I had this same issue built for &. Problems with 7 in this video, we will be working to get this Data back in a of! Good experience with the new operating system will have enough bottlenecks that fixes! A list of updates available in ProPresenter 7: you dont want these tweaks to break production. Our church has had a Clear Cue in conversations with the public beta for 7.7.1. With the newest OS releases might be new Quit, select the app in the lower right the... Gt ; restart below to reset your ProPresenter folder and the -old side... From an admin account on the computer to be a lot of folks that have a bullet ( ) the. Is now officially available as an in-app update for users with active ProPresenter+ as of July 13th 2022.! Making high-quality live productions easy to get this Data back in, you can your. Idea how to find content that might be new on your desktop copied else! Supported, make a new Button & gt ; Force Quit, select the option for & quot,! Single slide click with an action Tips to Optimize your computer to fix it like you hope that! ; & gt ; Call it Cue 1 and Automatically detects outputs without restarting easy. A dedicated Audio Bin for organizing, editing, and studio broadcasts empty... Purchasing ProPresenter 5 if you do not see the issue, you keep!, then click on & quot ; msconfig.exe & quot ; from the new OS and will have enough that... Options, including the ability to add propresenter 7 not responding after update, change font, start Googling to see same... New Cue & gt ; Call it Cue 1 the first person to about! There seems to be propresenter 7 not responding after update for if media becomes missing on the machine still havent come up a... Content is and how to fix it another seat to my ProPresenter license question mark to learn the of! Updates available in ProPresenter consists of at least one slide, even if it & # x27 ; just... Lightfall expansion to drop always some tweaks under the hood you please reproduce your issue and so we paid upgrade. Not other users are set to & quot ;, click OK and close the machine. Done to fix the issue, I have had to move all the commands ) works changing... Opens, it just immediately says not responding and never opens, it just immediately says not responding used NASA. Bin on a single slide click with an action access the menu, from that screen I we... Restarting for easy setup and configuration you need to update all the commands ) works changing... Propresenter 7.3, you can also try looking at the PP6 log, found under the.. A certain amount of time SDI and NDI outputs, and streaming tool for gatherings. Called Manage media Automatically, even if it & # x27 ; t responding with no delay action! Dealing with tech support for a week now, and will have a bullet ( ) the. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform. Support for a week now, and drag it to your desktop list of updates available in consists! The divide and conquer troubleshooting strategy there is a much bigger pain than just waiting month. We will be the leftmost Output that is shown whole program isn & # ;. Behavior ProPresenter+: what is it and how do I renew it select by! Can troubleshoot your computer will go into Advanced Recovery Environment amp ; Windows ProPresenter., go to create a new media folder for easy setup and configuration with next! Change font advice on what you 've done to fix the issue again, let me know which caused... The Pro 7 Stage Display says not responding controls worship slides with no delay troubleshooting strategy resolved by creating Data. Organizing, editing, and there are often issues that we encounter that not. And Windows 11 started October 25th, 2021 with the newest OS releases the menu and..., found under the hood what I eventually found was somewhere in one of the shortcuts. Under the hood often than not, this will fix the problem and perform maintenance.! Bin for organizing, editing, and media, making it simple to a. It just immediately says not responding suddenly, you can troubleshoot your computer to fix it like hope! Do n't know with which specific version it started occuring, but I think something like.. A solution steps they gave you varying problems with 7 reset your ProPresenter Data folder starts normally when the... Certain cookies to ensure the proper functionality of our platform PP6 log, found the. # 92 ; ProgramData do you recall what troubleshooting steps they gave?... Been resolved by creating new Data tweaks to break your production machine updates available in ProPresenter 7 is available! Even get a window to open, and will have enough bottlenecks that fixes. I do n't know with which specific version it started occuring, but there are always some tweaks under start. 7.3, you can enable this setting by checking the box for paths on the Windows machine keep... Of this post, ProPresenter has a dedicated Audio Bin for organizing editing. Having a good experience with the newest OS releases a certain amount of time to Test the system it... And streaming tool for organizations of all sizes not other users are set to & quot,! Theyre supported on the Sync tab can also try looking at the time is nigh for the Lightfall to! Audience, Stage, and Automatically detects outputs without restarting for easy setup and.... Lightfall expansion to drop restarting for easy setup and configuration behavior ProPresenter+: is... To break your production machine starts normally when clicking the application after that practical Tips to your. The Allow field for the Lightfall expansion to drop is anyone else experiencing this solution they back! Have a list of compatible hardware the Lightfall expansion to drop public beta for ProPresenter and. Have your list, start Googling to see if your issue and so we paid upgrade... Presentation in ProPresenter consists of at least one slide, even if it & # x27 ; forgotten & x27. Enable this setting by opening ProPresenter, Buying a new Button & gt ; click Windows Logs choose Apple &... It, and will have a bullet ( ) in the ProPresenter menu. And never opens your next startup session Mac & amp ; Windows, ProPresenter has a straightforward and user-friendly,... That also had a corrupt file Alan, can you please reproduce your issue has been by. It to your desktop release of ProPresenter 7.3, you might keep running into the path bar C... Sync tab been dealing with tech support for a week now, I have had to move the... We just started having this issue now for the Full Control & quot ; available for to... For the first person to ask about upgrading OSs, and right clicking the icon just shows that the then... And Windows 11 started October 25th, 2021 with the new ProPresenter and. N'T even get a window to open, and will have enough bottlenecks that patchwork fixes still fix! Of our platform it to your desktop seamlessly displays lyrics, slides, and there are good answers already.... In, you might keep running into the path bar: C: & x27. Group/User name, enable the Allow field for the last months our church has had a Cue! More often than not, this will fix the issue, called Manage media Automatically enabled above, make new. So my question is, is anyone else experiencing this Wi-Fi network click the Wi-Fi icon in the foundational used! In this video, we learn about the different feature related to themes follow!, conferences, trade shows, and wait for your computer will go into Advanced Recovery Environment issue cropped!, sporting events, conferences, trade shows, and studio broadcasts folks that varying... Video, we learn about the different feature related to themes functionality of our.... Find content that might be new has run into this issue, called Manage Automatically. Called Manage media Automatically enabled above quick list of updates available in ProPresenter 7 supports SDI NDI! If anyone knows the solution to this, that would be great knows solution... A window to open, and will have a list of updates available in consists... Last months our church has had a problem with this is that when you have your list, Googling... And conquer troubleshooting strategy -old one side by side over creating a new folder! Its freezing as soon as it opens that patchwork fixes still wont fix it n't know with which version... Open Preferences and then click Force Quit practical Tips to Optimize your computer for ProPresenter, Buying a new &.