are General Manager salaries with median pay of $103,663, Senior Manager salaries with median pay of $158,579, Senior Vice President salaries with median pay of $451,117, . Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the airline said Thursday. as well as other partner offers and accept our. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. Were experiencing higher than normal volume and were working around the clock to reply and care for all our customers. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. AA.com, Your contact information, mailing address and email address, Your confirmation / record locator or ticket number, The flight number, date of travel, and your origin and destination. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. Please join me in wishing Alice, Chris and John the very best as they move to the next chapter in their lives. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Vice President - Real Estate (813) 870-8789: Laurie Noyes Vice President - Concessions, Commercial Parking and Ground Transportation (813) 554-1447: Veronica Cintron Vice President - Communications (813) 220-4200: Marcus Session Vice President - Information Technology (813) 801-6037: Benjamin Robins Vice President - Maintenance (813) 676-4327 Casey, already in his position, will expand his oversight to include American's sales and distribution teams. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. We'll redirect you to the home page of the country / region site you choose. Required fields are marked *. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Phoenix, AZ 85034 Stay up to date with what you want to know. While every US airline faced a difficult summer because of severe weather throughout much of the country, the airline's pains have been particularly acute due to a combination of maintenance issues and the ongoing grounding of the worldwide Boeing 737 Max fleet. DALLAS, Feb. 28, 2023 /PRNewswire/ -- Derek Kerr and Jennifer Sampson have been appointed to the Comerica Incorporated Board of Directors, effective Feb. 28, 2023. Feb. 2022-Heute1 Jahr 2 Monate. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Please enable JavaScript to fully experience this site. Seymour graduated from the United States Military Academy in 1986. Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. Linda Rutherford is known for creating and leading powerful teams that deliver award-winning communication for one of the most beloved brands in the world. Loyalty will be left in the hands of Rick Elieson, currently head of cargo who once ran AA Vacations and for three months worked on the AAdvantage team in 2006. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. We want to hear from you. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. In 2015, its stock joined the S&P 500 index. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Contact Customer Relations with compliments, concerns and questions about your past travel. Read Priya's bio Cole Brown. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. Some things like operations youd think be more easily determined in terms of success or failure but people are good at blaming others and making excuses. That move was even described as helping to [], [] without a Vice President for several months. American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. Additionally, Jim Moses will reassume responsibility for Premium Guest Services. Lead negotiations and contracts, purchase and sale of assets, recruitment, accounting and taxation, and all other critical aspects of business. Can I get my 173,116 Chase Ultimate Rewards points refunded? But why cant I get a refund? Thank you for all you are doing to take care of each other and our customers during this time. Your email address will not be published. If you are unsatisfied with how American Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. Another factor driving this reorganization is Kurt Staches decision to leave American later this year after 25 years of distinguished service. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. an airline later absorbed into American Airlines, including executive vice president and chief financial officer and senior vice president of marketing and planning . FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. All Rights Reserved. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. He paid Vantage $18,536. Kerr serves as the Vice Chair. Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience . State your request to the voice prompt system to be directed to the correct. She lost her engagement ring in a rental car. Were always here to help. His guidance will assist with the handoff and set the new team up for success. We publish the names and emails of customer service managers. Wow, if anything, David Seymour should have been demoted or fired. Vrbo offered a refund after my husband lost his job. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. How to enable JavaScript. Read more: An airline pilot reveals the meanings of 23 code words passengers don't understand. FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. American Airlines Flights Within the U.S. and Canada We haven't been consistently hitting the mark, and that's not fair to our team or our customers," American's president, Robert Isom, said in a note to employees. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. "Jonathan D. Snook was appointed Senior Vice President - Customer Service in January 2013, and is responsible for managing all aspects of American's global team focused on the customer experience, from reservations and airport operations to inflight service and baggage handling." Sean Bentel Manager, customer relations (817) 967-2116 Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. Banner advertising, in contrast, is paid for by advertisers (we do not directly control the banner advertising on this blog). In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. Complete the online Customer Relations form. Southwest Airlines names Jim Ruppel as Vice President of Customer Relations and Rapid Rewards. please contact our team at Elliott Advocacy through this form. She moved to Austin, Texas in 2015 for an adventure and returned to the East Coast in 2021 with a husband, son, two cats and a dog. Rutherford is the Chief Administration and Communications Officer for Dallas-based Southwest Airlines, the nation's largest airline in terms of domestic Customer boardings. With all that top heavy fat, I was amazed in Summer of 2016 or 2017 that HQ had no idea the LAX station caterer failed to deliver FC meals throughout the day for all long haul flights. Phoenix, AZ 85034 Phone: 817-786-3778 Fax: 480-693-2300. And losing one of the most talented and well-respected operational executives in Suzanne Boda is a crushing loss for the airline. Save my name, email, and website in this browser for the next time I comment. Wheres my airline ticket refund from GotoGate? From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. In her new role, Alice will lead a team of 7,500 global professionals in Reservations, departments that oversee flight availability and monitor operations, Central Baggage Resolution and Customer Relations who are focused on providing a world-class experience for Americans customers before, during and after their travels. David will continue to lead Technical Operations, Airport Operations, the Integrated Operations Center (IOC), Flight and Safety and will add the Flight Service team to his group. In September, nearly 83% of American's flights arrived on time, its best month since November 2017 and more than 4 percentage points higher than the year-earlier period. American Airlines Announces Senior Leadership Team, American Airlines Group, Inc. Vice Chair, President of American Eagle and Strategic Advisor. Vice President Customer Care @ American Airlines Managing Director, Customer Loyalty and Insights @ American Airlines see more Education Cornell University - S.C. Johnson Graduate School of Management MBA 2000 - 2002 Southern Methodist University BBA 1992 - 1996 Skills Revenue Analysis Airlines Sabre see more View Alice's Email & Phone (It's Free) Check out our directory. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. Before that, he worked for four years with Ketchum, a public relations agency. Prior to this role, he was Country Manager for American Express Canada and President and CEO of Amex Bank of Canada. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Jim Moses, who was Managing Director of Premium Services for four years before managing operations at LAX and then getting promoted to Vice President of Philadelphia and having New York LaGuardia, JFK, and Boston added to his portfolio, will also add Premium Services to his portfolio. Andrew Watterson. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. The ACA . Most recently, she served as Managing Director of Customer Loyalty and Insights, where she was responsible for leading American Airlines AAdvantage program. Raja reminds me of Parker and Kirby from 20 years ago. While mainline carriers like American can usually swap spare planes to cover mechanical issues, and to recover from weather delays, but the current high rate of technical issues has made it difficult. Glen Hauenstein is President of Delta Air Lines, a position he assumed May 2, 2016. Flight Attendant Trainee Greek and English Bilingual. Executive Vice President of Daily Operations Greg Wells is retiring from his current position and will move to an Advisor role, effective March 1. In this role Johnson will hold the title of Executive Vice President. Should Bidens Pick To Head The FAA Be Confirmed? Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. See the full leadership team at Craft. Following months of delays, cancellations, and outrage from its most loyal passengers, American Airlines announced a reshuffling of its executive leadership team surrounding everything that contributes to the overall experience of its passengers. So the Loyalty department thats the most valuable part of the entire company gets shoved under the Revenue department, which is the absolute last place to put your greatest asset under the best of circumstances, much less when the two departments have diametrically opposite goals. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. They canceled my flight. Sears couldnt deliver my appliances. The Investor Relations website contains information about United Airlines Holdings, Inc.'s business for stockholders, potential investors, and financial analysts. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. Executive Vice President & Chief Commercial Officer. Prior to this role, she was Amazons Vice President of Human Resources for North America Customer Fulfillment. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. David Seymour is Senior Vice President, Chief Operating Officer. In that role she was Vice President, Human Resources for Amazons Devices & Services, Corporate & Business Development, and Advertising & Entertainment business segments. Beginning Oct. 1, 1999 members of Southwest's frequent flyer program can earn credit for hotel stays at Hilton and Marriott International, Inc. Save my name, email, and website in this browser for the next time I comment. The officers who will serve as Alisons direct reports are Janelle Anderson, VP of Global Marketing and Digital, and Julie Rath, VP of Customer Experience and Reservations. American Airlines Vacations Contact us by mail. Seymour, who has overseen integrated operations at the airline since 2012 (at the time he was at US Airways, which merged with American in 2013), will expand his responsibilities to oversee everything from airline and cargo functions, to regional carrier operations. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. It is not the responsibility of any advertiser to ensure that questions are answered. In this role, she will serve as the voice of the customer and work closely with David and Vasu to create a secure, comfortable and welcoming environment for our customers as they return to flying. In that role she was Vice President, Human Resources for Amazons Devices & Services, Corporate & Business Development, and Advertising & Entertainment business segments. Investor relations , Opens another site in a new window that may not meet accessibility guidelines. she was Amazon's Vice President of Human Resources . Instead, I write primarily about cards which earn airline miles, hotel points, and some cash back (or have points that can be converted into the same). Americans operational performance has been at the bottom of the industry under his watch. The new realignment is organized around. John has been with us for almost 45 years and has been an outstanding leader for our team. He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Average American Airlines Vice President yearly pay in the United States is approximately $56,480, which is 62% below the national average. Steve Johnson will undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organization's next-generation strategic initiatives. American Airlines Senior Leadership Team . 1 Skyview Drive Fort Worth, TX 76155 https://www.aa.com/ Phone Contacts Main: 682-278-9000 Toll Free: 800-433-7300 AAdvantage Customer Service: 1-800-882-8880 hours: 9:00 a.m. - 5:30 p.m. (CT) Monday - Friday Reservations and ticket changes Required fields are marked *. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. Gatten holds a bachelors degree from Willamette University and a Master of Business Administration from the Booth School of Business at the University of Chicago. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. Consumer Alert: No more automatic refunds for skipped ports? Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Were always here to help. Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to mechanical issues. From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. Plus, we have insightful letters, insider tips, and more. Hes a really strong executive, but thats a lot on his plate. Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. Between 1995 and 2003, he held a variety of positions at America West, including Executive Vice President Corporate. Kurt has held a variety of leadership roles for American in the United States and abroad, including Revenue Management, Sales, Finance, Alliances, Loyalty, Marketing and, most recently, heading up the Customer Experience organization. Use our online Customer Relations form for a faster response than sending a letter through the mail. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. This team possesses deep intellectual and technical expertise and truly takes the ethos of servant leadership to heart. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. These are the nearly 3,000 victims of the September 11 attacks, as they appear inscribed at the National September 11 Memorial & Museum in New York. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. Joint ventures and equity stakes have become more important to airlines as they expand because foreign ownership rules prevent carriers from buying foreign airlines outright. Wheres the refund? In this new structure, we will combine the IOC and Operations and Crew Performance under JonCarlo Gulbranson as VP of Operations Planning and Control Center. Youll also connect with other readers who want to make the world a better place. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. Prior to joining America West, Kerr served in various financial planning and analysis positions with Northwest Airlines. Kurt Stache, senior vice president of loyalty and marketing, will take on passenger experience management, which Philiopovich previously handled. Leibman joined American in 1994 in the Revenue Management department. Customer Service: (888) 682 1043 Toll Free: (800) 776-4663 Social Media Contacts Executive Contacts Primary Contact Tony Bacos Senior Vice President and Chief Digital Officer 150 Peabody Pl 300 Memphis, TN 38103 Tony.Bacos@frontdoorhome.com Secondary Contact Raj Midha Senior Vice President and General Manager 150 Peabody Pl 300 Memphis, TN 38103 Our job is to give them the tools to care for customers on their journeys with us, and we know with this superb group of six leaders at the helm, we will deliver.". Prior to joining Walmart in its Legal Department, Brown practiced as an attorney specializing in the area of employment law and administrative regulations with Bashen Consulting, Wickliff & Hall, P.C. Senior Vice President - Customer Experience 1 Skyview Drive Fort Worth, Texas 76155 76155 [email protected] . Seymours aviation career began at the airline in 1999. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. and Doerner, Saunders, Daniel & Anderson, L.L.P. Since joining Delta in. All of this starts with getting our operations and commercial leadership structure set. Hack For Finding Virgin And Delta Award Space [Roundup], Southwest Airlines Has 3 New Promotions To Score Elite Status Faster, Hyatt Changing Award Prices, With U.S. Hotels, All-Inclusives And Luxury Properties Costing More Points. A Division of NBCUniversal. The link between network and revenue will never be more important than over the next 18 to 24 months as we rebuild the airline. It will also allow leadership to identify potential issues sooner by getting feedback from frontline employees, and to act on them, according to the representative. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. On April 25, AAdvantage was named Best Elite Program for the Americas at the Freddie Awards, one of the most prestigious honors for loyalty programs in the travel industry. The airline reported an 82.9% on-time performance rate for September it's best monthly performance in nearly two years. Complete the online Customer Relations form The information we'll need: Your contact information, mailing address and email address Your confirmation / record locator or ticket number Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. Stache, meanwhile, will oversee the entire aspect of customer experience, assuming Philipovitch's role. American announced that Kerry Philipovitch, senior vice president of customer experience, will retire at the end of the year. On the Tech Ops side, John Beavers has announced his retirement from American. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Senior Vice President, Customer Service. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has fall. Taking seriously Americans goal to apply 30% reductions evenly to leadership positions we should be seeing twice as many departures as have come out so far. We are grateful that Kurt has agreed to serve on several critical assignments to help our company through the initial phase of this transformation. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 Derek Kerr. Hey American Airlines, wheres my ticket refund? CHICAGO, May 28, 2021 /PRNewswire/ -- United announced today that Chief Customer Officer Toby Enqvist has been named the airline's newest executive vice president. Site may not meet accessibility guidelines. 3:33 PM on Feb 23, 2023 CST. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. $43K-$60K Per Year (Glassdoor est.) I dont think UAL will status-match EP, but Id jump in a heartbeat now after 4M miles and 34 years of loyalty to AA. Since August 2015 Johnson will hold the title of Executive Vice President Chief! Airlines announced at the end of the country / region site you choose joined American in in... And accept our me in wishing Alice, Chris and John the very best as move! Not meet accessibility guidelines 76155 [ email protected ] assuming Philipovitch 's role crushing loss for airline. Service managers well as other partner offers and accept our to date what! To Vice President - Customer Experience, will retire at the end of August Carolyne... Rapid Rewards he worked for four years with Ketchum, a role that he began in 2009 care each. Lead Americans Legal Affairs team and Legal strategies for the airline out of service than normal due mechanical! By visiting news.aa.com and connect with other readers who want to make the world letter through the mail 500.. 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american airlines vice president customer relations